Your Privacy Is Our Responsibility
This policy gives a complete description of how the personal information you provide on the 88ee platform is collected, processed, and kept secure.
Table of Contents
- 1. Introduction & Scope
- 2. Information We Collect
- 3. How We Collect Information
- 4. Purpose of Using Information
- 5. Disclosure & Third Parties
- 6. Cookies & Tracking Technologies
- 7. Data Retention Period
- 8. Data Protection Measures
- 9. User Rights
- 10. Protection of Minors
- 11. Changes to This Policy
- 12. Contact Us
01 Introduction & Scope
88ee ("we", "our", "platform") places the highest importance on your privacy. This privacy policy ("policy") describes how we collect, use, store, and protect your personal information when you use the 88ee website and its associated services.
This policy applies to all 88ee services — including online betting, casino games, slots, and any section of the site. Please read this policy carefully before using our services. By registering on the platform or using our services, you are considered to have accepted the terms of this policy.
This policy applies to users residing in Bangladesh. No person under the age of 21 is permitted to use 88ee.
02 Information We Collect
88ee collects various types of information. This information falls into two main categories:
a) Personally Identifiable Information
- Full name and national ID or passport details
- Date of birth (for age verification)
- Valid email address
- Mobile number
- Residential address in Bangladesh
- Financial transaction details — information related to payments made via bKash, Nagad, Rocket, or bank transfer
b) Non-Personal or Technical Information
- IP address and device type
- Browser version and operating system
- Time of site access and session duration
- Pages visited and browsing behavior
- Click history and search queries (where applicable)
- Referral source (which site or link you came from)
03 How We Collect Information
88ee collects your information through the following methods:
Directly Provided Information
Information you provide yourself when creating an account or logging in is collected. This includes registration forms, identity verification processes (KYC), deposit or withdrawal requests, and communications with the support team.
Automatically Collected Information
When you browse the 88ee platform, our servers automatically log technical information. This data is collected using cookies, web beacons, and similar technologies. This helps improve the site's security and performance.
Through Third Parties
We may also receive certain information from payment processors (such as bKash, Nagad, Rocket), identity verification services, and fraud prevention partners. These third parties operate under their own privacy policies.
04 Purpose of Using Information
88ee uses your information only for the following legitimate purposes:
- Account management: Creating, verifying, and keeping your account secure.
- Service delivery: Running betting, games, and payment-related services smoothly.
- Identity verification: Confirming the user's age (21+) and identity.
- Financial transactions: Processing deposits and withdrawals and maintaining transaction records.
- Customer support: Responding to your questions, complaints, or requests for assistance.
- Security: Preventing fraud, money laundering, and other illegal activities.
- Service improvement: Analyzing user behavior to improve the platform's quality and functionality.
- Communications: Sending important updates, policy changes, or account-related notifications.
- Responsible gaming: Identifying potentially problematic gaming behavior and providing support.
We never sell your information to third-party advertisers. Your information is used solely to improve the quality of 88ee services.
05 Disclosure & Third Parties
88ee generally does not share users' personal information with external parties. However, information may be shared in the specific circumstances below:
Service Provider Partners
We work with certain trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket, banks), identity verification agencies, and technology infrastructure providers. These partners are permitted to process information only to a limited extent in accordance with our instructions, and they may not use the information for their own purposes.
Legal Obligations
We may be required to disclose information in response to a court order, direction from a government regulatory authority, or applicable law. This also includes obligations related to anti-money laundering regulations and other financial compliance requirements.
Security & Fraud Prevention
In cases of unusual activity on an account, potential fraud, or a security threat to the platform, necessary information may be shared with the relevant investigating authority or security partner.
In any instance of information sharing, 88ee ensures that the receiving party has adequate data protection measures in place.
06 Cookies & Tracking Technologies
Cookies and similar technologies are used to ensure the proper functioning of the 88ee platform and to improve the user experience.
Essential Cookies
These cookies are essential for the basic operation of the site — such as maintaining login sessions, managing security tokens, and saving language preferences. Without them, the site cannot function properly.
Functional Cookies
These cookies are used to remember your preferences and settings, so you do not need to reconfigure them each time you log in.
Analytics Cookies
These cookies are used to understand user activity across the site's pages. The data collected is aggregated and anonymized — no individual can be identified from it.
Most modern browsers offer the option to disable cookies. However, disabling certain cookies may mean that some platform features do not work as expected.
07 Data Retention Period
88ee retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
- Active account data: Retained for the entire duration that the account remains active.
- Closed account data: Transaction records may be retained for a defined period after account closure for financial compliance and audit purposes.
- Technical log data: Generally retained on a short-term basis and deleted regularly unless needed for security purposes.
- Legal dispute data: If a dispute or investigation is ongoing, the relevant information is retained until that process is complete.
Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified from it.
08 Data Protection Measures
88ee applies industry-standard technical and organizational measures to keep your personal information secure:
Technical Safeguards
- SSL (Secure Socket Layer) encryption — keeps data secure during transmission
- Sensitive data stored in the database (such as passwords) is kept in encrypted form
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-Factor Authentication support
Organizational Safeguards
- Only authorized staff may access personal information
- Regular staff training on data protection
- Strict confidentiality agreements with third-party partners
- Defined incident response plans for handling data breaches
Please note: no method on the internet is 100% secure. Keep your account password confidential and do not share it with anyone.
09 User Rights
As a user of 88ee, you have the following rights regarding your own personal information:
Access & Review
You have the right to know what information we hold about you and to receive a copy of it. To make this request, contact us at [email protected].
Right to Correction
If your information contains any errors or is incomplete, you may request a correction or update. Some information can be changed directly from your account settings.
Right to Deletion
In certain circumstances, you may request that your information be deleted. Please note that some information may need to be retained due to legal obligations or ongoing disputes.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing communications.
Data Portability
You may request your information in a structured, commonly usable format.
To exercise any of the above rights, please contact our support team. We will endeavor to respond to your request within a reasonable time.
10 Protection of Minors
88ee strictly prohibits the use of its services by any person under the age of 21. In line with this policy:
- Age is verified at the time of registration and identity documents are checked where necessary.
- We do not knowingly collect any information from minors.
- If it comes to our attention that a minor is using our services, that account will be suspended immediately and the associated information will be deleted.
- If a parent or guardian suspects their child is using this platform, please contact us immediately.
For users aged 21 and above only. Play responsibly.
11 Changes to This Policy
88ee reserves the right to amend this privacy policy as needed. If significant changes are made to the policy:
- Updated policies will be published on this page.
- Registered users will be notified by email or upon logging into their account.
- Continued use of the platform after any changes will be considered as your acceptance of the revised policy.
If you do not agree with the new policy, you may request to close your account. Our support team will assist you with the account closure process.
Contact Us
If you have any questions or requests regarding the privacy policy, please contact the 88ee support team.
Support & Contact
Live Chat
Support is available 24/7 in Bengali and English. Chat with us directly for any questions.
Email
[email protected]
For privacy-related requests, please write "Privacy Policy Request" in the subject line.
Response Time
We try to respond to your request as quickly as possible.
All your communications are secured by SSL encryption.